Headquarters 2964 Peachtree Rd., Ste 540, Atlanta, GA 30305 Tel: 404 262-7009 Web: www.berkegroup.com Restaurant Call Center Deploys Berke to Drive a 21.8% Decrease in Turnover The Challenge A casual dining chain with hundreds of company owned and franchised locations across the county had centralized its takeout order services. The call center operation for this restaurateur wanted to decrease turnover of its takeout order specialists. In an industry with turnover rates in excess of 75% or more annually, it was important to reduce turnover in this high growth business for the company. The challenge was to identify the causes of attrition and to implement a solution for hiring order specialists who would stay longer and increase the average ticket size of each tak

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