CASE STUDY ResponseConcepts reduces cost, elevates customer experience and enables GDPR compliance with Puppet Enterprise Industry Full-service marketing agency About ResponseConcepts is a leading innovative permission marketing agency that builds long- term partnerships by consistently adding value to its partners’ businesses. Founded in 2011 and headquartered in the Netherlands, it has five global offices, operates in 13 countries, and has a team of over 90 specialists and professionals. Executive Summary During a period of rapid growth, leading Dutch full-service marketing agency, ResponseConcepts, faced the challenge of maintaining IT infrastructure performance in the face of an increasing volume of time-consuming manual server updates. The company turned to Puppet En

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