1 CASE STUDY Residential and Outreach Services Background This charitable organisation provide care for HIV, AIDS and Hep C sufferers across Scotland. The scope of the project was to work with one of their residential facilities and also their community outreach team across the city as they provide care and support to a range of service users with a range of needs. Prior to the project, there was no way of measuring productivity, and the management tools within the organisation provided no real assurance on performance, quality or sustainability. Meridian had previously helped to raise money and provide support for the organisation and after discussion with the Chief Executive agreed to go in to conduct an analysis focusing around the productivity of t

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