Copyright Eltek Ltd. Case Study CS171001 Issue 261017-1 Meeting Customer Expectation In 2010 Eltek was invited by the CIMR to improve the system it used for monitoring its laboratory refrigeration and freezer installation at Addenbrookes. The old system used fixed wired loggers that could no longer meet the requirements of a growing and evolving laboratory environment. It was important to the CIMR that the new system it purchased not only provided accurate data from its fridges, freezers and cryo-coolers to a centralised recording system and database, but that it would be installed with the minimum of disruption and that the system would have excellent reliability and a guaranteed service level during its lifetime. Recognising the growing requirements of the CI

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