CASE ST UDY RENAULT RETAIL GROUP THE CLIENT The Renault Retail Group (RRG) is responsible for distributing of the full range of new and used Renault, Dacia, Nissan and Alpine vehicles and related products and services. Headquartered in Paris, France, RRG consists of 12,000 employees at 220 sites across 13 European countries. THE CHALLENGE RRG sends and receives upwards of 850 pages worth of faxes a day. Among these are a mix of sensitive documents including parts and repair orders, claims to insurers, and other documents that are vital to the business. Fax plays an integral role at RRG, with many staff members rely on fax for daily operations. Since a large portion of the documents they transmit contain personal information, the use of fax also plays a major role in the organiz

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