Case Study
Remote Management of Ice-Dispensing Kiosks Streamlines Operations and Speeds Expansion
Remote Management of Ice-Dispensing Kiosks Streamlines Operations and Speeds Expansion CUSTOMER CRITICAL CHALLENGE ? Suppliers of ice typically manage a number of ice-dispensing kiosks, installed in neighboring towns or counties, and need an efficient, cost-effective way to monitor operations and respond to issues SOLUTION ? CSI-developed method for gathering operations data, based on access to kiosk’s programmable logic controller (PLC) ? CSI-developed backend monitoring dashboard and customer-accessible web interface for managing operations and analyzing machine data ? AirLink LS300 industrial gateway for cost-effective, reliable cellular connectivity and two-way communications between the kiosks and the backend software BENEFITS ? Real-time alerts let kiosk owners respond quic