Story & ChallengeRelativity is an e-discovery platform used during litigation or investigations. Relativity has over 150,000 active users in 40+ countries, including the U.S. Dept of Justice, Fortune 100 companies, and more than 195 of the Am Law 200. Relativity contacted 7Summits to help transform their customer support experience from a complex content repository into a customer empowerment solution, and help extend their in-person networking events to their online community. Strategy & Solution The new customer community features a modern experience that streamlines customer onboarding, enables self-service, simplifies access to support resources, and accommodates online training and certification tracking. Initial Results — Customer engagement increased by 45% within first month — Com

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