Our client, a bank with more than $20 billion in assets, provides business and consumer banking, mortgages, financial planning, trust and investment services to its customers. The bank offers a full suite of delivery channels (Branch banking, ATM, Internet banking and Mobile bank- ing) innovative technology to improve custom- er service and stay ahead of competition. As such, the bank planned to enhance its mobile applications to keep up with fast- changing consumer preferences, mobile functionality and technology trends. The bank wanted independent verifica- tion and validation outside of the mobile app vendor, and had an existing relation- ship with ValueMomentum on other test- ing projects. ValueMomentum was asked to act as a third-party tester for the en- hanced mobile ap

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