THE CHALLENGE When an emergency call comes in at the communications center of the Regina Qu’ Appelle Health Region, Regina, Saskatchewan, it could be originating across the hall—or from hundreds of miles away. Serving the communications needs of the organization is a challenging task. Regina’s Regional Communications Centre does that and more, as it also provides emergency dispatch services to their region and three others. From their facility in Regina, the unit answers approximately 150,000 requests for service annually, including more than 42,000 calls for emergency services. The four communications specialists at the center launch communications that deploy 40 ambulance services, 76 fire departments and 80 first responder teams, serving more than 130 communities in southern Sa

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