REDUCING WORKPLACE VIOLENCE BY 34% Case Study in eLearning Enhancing the Care of Patients with Behavioral Health Issues When Learning MattersBehavioral Health Case Study PROBLEM 25% of registered nurses and nursing students reported being physically assaulted. 93% of assaults came from patients. THE STUDY At UCHealth, 6,876 patient-facing care providers received an Amplifire course covering de-escalation techniques with agitated or challenging patients. RISK REVEALED 63% of staff had confidently held misinformation (CHM) about the body language that’s least provocative with angry patients. 68% of staff had CHM about aggressive family members. 61% of staff had CHM about de-escalation involving aggressive patients in pain. DETECTED AND CORRECTED 41,875 instances of confidently held

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