KVC Health Systems, headquartered in the greater Kansas City area, serves children and families in Kansas, Missouri, Nebraska, Kentucky and West Virginia. Since 1970, KVC has been enriching and enhancing the lives of children impacted by abuse, neglect and trauma. The 1,600-employee organization provides behavioral health, foster care, adoption and inpatient and outpatient services. Challenge Up until 2016, KVC in Kansas and Missouri used transcription services to complete clinical documentation. This created workflow, reporting and care visibility challenges. Aside from a time-consuming and labor-intensive documentation process, the transcription workflow caused significant delays in care communication.

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