Reducing Support Costs by 50% for a Leading American Retailer Using Flexible Support Models

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www.zensar.com Reducing support costs by 50% for a leading American retailer using flexible support models Case Study www.zensar.com Introduction: This leading retailer, which has over 200 retail stores and over 9,000 employees, needed to avoid the costly downtime associated with an inflexible support contract. The retailer’s OEM contract was not providing the service level that they expected and the unreliable service

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Reducing Support Costs by 50% for a Leading American Retailer Using Flexible Support Models

Reducing Support Costs by 50% for a Leading American Retailer Using Flexible Support Models

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