Established in 1959, Park Nicollet Methodist Hospital, a 400-bed hospital in St. Louis Park, Minnesota, is renowned for high quality patient care, medical expertise and disease management. Park Nicollet Methodist Hospital is part of Park Nicollet Health Services and HealthPartners. Reducing Readmissions Through Patient Engagement Case Study: Park Nicollet Methodist HospitalPark Nicollet drops readmission rate by 32% with provider-to- patient text messages After struggling to hit its readmission rate goals, Park Nicollet Methodist Hospital adopted a text- first approach to patient outreach for follow-ups that reduced readmissions and nurse workloads. PROBLEM Readmission rates are a key factor in quality ratings and reimbursement levels, but lowering them can be a challenge. Whi

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