Reducing Missed Patient Appointments in a Multi-Speciality, Multi-Clinic Provider Group A PatientBond Case Study PatientBond Case Study: Reducing Missed Patient Appointments! BACKGROUND Missed patient appointments represent a significant cost to medical practices. It has been estimated that missed appointments cost the U.S. healthcare system $150 billion annually (www.healthcarefinancenews.com). The average cost of revenue lost per year for a small practice is $18,000, while specialists average losses of $30,000 and hospitals lose millions of dollars per year in missed appointments (www.coordinato.com). Aside from lost revenues, missed appointments also represent inefficient use of medical assets and other patients’ time. Missed appointments disrupt staff work schedules and,

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