Reducing coverage denial appeals through text mining
Reducing coverage denial appeals through text mining
2 Pages© ExlService Holdings, Inc. 2006-2013 Client A large U.S. property and casualty insurance provider Challenge A top national property and casualty insurer noticed a spike in coverage appeals that were denied by underwriter teams based on their review of on-site inspection notes. A majority of appeals were eventually approved but that took, on average of 11 days and 20 interactions between the insurer and customer. The problem was twofol
