Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor
Reduced 30% of IT infrastructure & operations costs by automating infrastructure monitoring for a global wireless distributor
5 PagesOur customer has presence in over 25 countries with over 2700 employees working from distributed locations. Their Global Service Desk (GSD) is set up in Dubai providing IT Infrastructure and Application Support for systems and business applications respectively. Few reasons that prompted our customer to look at outsourcing options for their Infrastructure management needs: After a long evaluation process in areas of Microsoft technologies & IT Infrastructure management, Aspire became the chosen strategic partner for our customer. Aspire is providing level 1&2 and 3 support through dedicated 18 member offshore team GSD used service-now, IT service management tool for handling service requests globally Incident management process involving detection, investigation, resolution and cl
