1 I n d u s t r y F i n a n c i a l S e r v i c e S C u s t o m e r s t o r y 1 S t F r a n k l i n F i n a n c i a l communicating & collaborating across 6 States A consumer finance company with nearly 300 offices in 6 states, 1 st Franklin Financial needed a way to keep its of- fices and departments connected. The president of 1 st Franklin Financial, Ginger Herring, identified two specific challenges they needed a software product to

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