CASE STUDY Hospitality is what makes Red Carnation tick. A family-owned and run business, it offers luxury, award-winning boutique hotels across the UK and the Channel Islands, Ireland, South Africa, Switzerland and the USA, and a country gastro-pub in Dorset. Its mantra: to provide guests with the best possible hospitality and most memorable experiences. The company aims to provide outstanding service at its 23 locations, operating on a phi

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