HIRING SUCCESS STORY Recruiting Platform Adds Joy to Customer and Employee Experience Hiring Success Story - Indigo 23 Hiring Success Story - Indigo With a decentralized hiring model, Indigo discovers how SmartRecruiters turns cumbersome processes into a streamlined workflow across 200+ stores. As Canada’s largest book, gift, and specialty retailer, Indigo operates 89 superstores and 124 smaller stores across all ten provinces and one territory, plus an online store. Headquartered in Toronto, the company employs more than 6,000 people and makes more than 4,000 hires per year, operating under a decentralized hiring model. “Our brand promise is to add a little joy to our customers’ lives. It seems simple, but we must make sure our entire team embodies that spirit,” explained Sarah

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