Case Study
Reallocating Time to Focus on What Matters, the Students
Problem INEFFICIENT DEPARTMENT OPERATIONS Portland State University required staff to process paper forms that students ?lled out for organization registration and funding requests. As a result of the department’s paper- based system, staff spent 4-6 hours per day processing stacks of requests and contacting students when forms were incom- plete or not turned in on time. The department also lacked the tools to help them manage student organiz