The Customer: Global Financial Services Organization A leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, the company and its partners today have operations in key markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Vietnam and Bermuda. The Challenge: Seamless Global Help Desk Enablement with Sametime 8.5 The customer needed a stable and flexible real-time internal help desk solution that could integrate with several business units and improve the support process on a global level. The customer wanted to improve global support services thro

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