Real Talk With Large Department of Defense Command Our Challenge A large Department of Defense Command CIO was tasked with finding significant cost savings in administrative services. Meanwhile, he was receiving ongoing user complaints about printers not working for weeks at a time. Each of the command’s 10 locations secured supplies from different vendors at various times with their own separate procurement methods, including credit cards and purchase orders. Overall, the printer management process was in disarray and there was no way to predict downtime and monthly costs. Our Solution Xerox conducted a detailed assessment of cost and time spent managing output devices, which revealed the opportunity to automate paper-based processes and reduce printing. With the prop

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