Starting point “Baumax Bulgaria” Ltd. processes a large variety of different documents and in some departments this activity is of exceptional importance, as the company’s customers satisfaction depends on it. Baumax was experiencing some challenges with its printing environment in its offices as there were over 150 different devices of various models from a number of vendors - standalone printers, multifunctional devices and copy machines. There was no clear strategy of how to support this large diversified fleet. The service maintenance of these devices was difficult, expensive and was very challenging from the point of view of payments, as invoices for repairs and consumables were coming in from different vendors at various times and procedures for handling them di

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