Case study RCT Homes a case study by: Paul Jones, Head of Income Recovery Working with allpay, Wales’ largest social housing landlord, RCT Homes, has enhanced its rent collection processes from a fragmented approach through the local authority, to offering a full range of payment options across cash, online, mobile and paperless direct debits. The Challenge Based in South Wales, RCT Homes provides housing services to more than 20,000 people of

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