Case Study

Raising the Bar Even Higher at the Hospital for Special Surgery

Raising the Bar Even Higher at the Hospital for Special Surgery

Pages 3 Pages

CASE STUDY Raising the Bar Even Higher at the Hospital for Special Surgery Even a facility that has risen to the top of the Press Ganey all-facility database for “likelihood to recommend” can’t rest on its laurels for long. HSS has seen a surge in surgical volume in the past three years (up 30%), and the challenge has been to balance growth with meeting its goal of continually elevating the quality of service provided to patients and

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