Rackspace Uses HireVue to Deliver Fanatical Support
Rackspace Uses HireVue to Deliver Fanatical Support
2 Pages+ CHALLENGE Building a high volume customer support team at scale Rackspace serves customers in 150 countries across the globe and its team of Customer Service Technicians, known as "Rackers", delivers unparalleled service to customers to make computing simple and powerful for businesses. Fanatical Support is at the core of everything they do. Their Customer Service Technical role is an extremely important entry level position because they are the direct connection to their customers, and as such, identifying the right people at scale was crucial to the success of the organization. RA CKSP A CE + HIREVUE RACKSPACE USES HIREVUE TO DELIVER FANATICAL SUPPORT TM “Our Customer Service Technician role is a high volume position, and we didn’t have a way to identify the right peo
