This case study details how KFC Americana, operating across the Middle East and North Africa, modernized its HR and operations by adopting SAP SuccessFactors and SAP S/4HANA. The transformation unified more than 6,000 employees across multiple geographies, automating payroll, recruitment, and scheduling. KFC gained real-time analytics and mobile self-service capabilities, empowering managers to make faster workforce decisions. With SAP’s cloud-based HR suite, the company reduced manual workloads, improved compliance, and achieved higher employee satisfaction through a seamless digital experience.

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