CUSTOMER STORY Industry: Biotech Location: Hilden, Germany Size: 5,000 employees QIAGEN transforms IT to drive continuous leadership in molecular diagnostics and life sciences Service tickets eliminated through self-service Supports 40% more users with 30% fewer resources Improves business agility, flexibility, and speed 10K QIAGEN technologies support critical health research and diagnosis worldwide As scientists learn more about biological activity at the molecular level— DNA, RNA, proteins, and the interactions between them—the implications for society are enormous. By gaining valuable molecular information from biological samples, doctors can diagnose diseases earlier and more accurately. Pharmaceutical companies can develop new, more effective treatments. Law

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