Puzzel, a Norway-based provider of hosted omni-channel contact center solutions embodying Nordic values of simplicity, trust, and innovation, overcame key infrastructure challenges with AudioCodes solutions. The Mediant 9000 high-capacity SBC, Routing Manager for centralized call routing, and One Voice Operations Center for network management/monitoring enabled smooth IP-based voice migrations, seamless connectivity with existing platforms/public networks, full geographical redundancy for uninterrupted service, high availability, and enhanced routing efficiency—ensuring reliable, scalable operations and superior customer satisfaction.

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