PUTTING PEOPLE FIRST WITH DDI Case Study Task and solution In the public healthcare industry, human wellbeing is top priority. As the main teaching, research and patient care health institution in Iceland, the National University Hospital is central to ensuring the wellbeing of all the inhabitants of Iceland, as well as the ever increasing number of foreign visitors. Without a strong and resilient infrastructure to support the Hospital in its duties, the success of this objective is at risk. Services provided by the National University Hospital are threefold: clinical patient care, teaching and training of clinical staff and scientific research. Day, in- and out- patient care, including a large range of surgery-related and emergency interventions, are provided at seventeen dif

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