Situation Siemens Mobility needed a CRM solution to accelerate collaboration and provide customer insights quickly —or face costly, complicated updates to its legacy Oracle system. In just five months, the company, along with partner Infosys, deployed a robust CRM system built on Dynamics 365 Sales and Customer Service that handles complex, enterprise-focused efforts. Business Impact • Collaboration across all functions during and after the sales process • Leveraging a single source of truth increases productivity and success • Thousands of hours in productivity gains by broader adoption of M365 Pursuing CRM transformation leads to collaborative results “The digital transformation of sales is an important step toward sales excellence at Siemens Mobility. With Microsoft as our

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