Technology in Action Prior to going to a site, Grant and his team use Link in Encircle to obtain the homeowner’s summary of damage. “Getting situational facts directly from the policyholder enables our team to deploy the right resources the first time.” Then, once his team is on site, they focus on thoroughly documenting any pre-existing damage – a critical step in setting proper expectations with the homeowner. “I instruct my team to take plenty of photos and videos when first arriving on the scene,” explains Grant. “Being able to identify expensive pre-existing damage, such as roof repairs, certainly helps protect a restoration contractor from any liability, but it's the small items that can add up and result in customer dissatisfaction. Identifying pre-existing damage versus

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