CASE STUDY MatrixOneSource Provides High-Touch Customer Service Using 8x8 Integrated Solutions MatrixOneSource, business process outsourcing2 CASE STUDY 8x8’s Integrated Unified Communications and Contact Center Enable BPO Service Provider to Deliver High- T ouch Customer Service MatrixOneSource provides 24x7 business process outsourcing (BPO) services for clients around the world, but sees itself as a customer service organization before an

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