About Puppet With headquarters in Portland, Oregon, software company Puppet creates a portfolio of continuous automation solutions that accelerate the building and deployment of applications across a company’s entire infrastructure estate. A mid-sized company with about 500 employees around the world, Puppet’s customer base primarily consists of Fortune 1,000 companies in the financial services, retail, telecom and technology sectors. Early in 2018, the company was facing a challenge. Its previous knowledge management software wasn’t designed for Sales Enablement and made sharing materials difficult. Content lived on Puppet’s website and internally on Confluence and shared drives, but Salespeople couldn’t easily find and share it. The Marketing team was publishing content on diff

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