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Case Study

Public Works and Government Services Canada

Public Works and Government Services Canada

Barrett Values Centre
Pages 7 Pages

Case Study: Public Works and Government Services Canada Building a Culture of Client Service Excellence June 2015 THE SITUATION In 2010, Public Works and Government Services Canada (PWGSC) was dealing with complex, unprecedented change that was stretching systems and people beyond anything they had ever experienced. The Government of Canada was in a period of tough fiscal restraint—with a deficit reduction of $4 billion, 5 to 10%

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