The Business Challenge. Engage citizens via a diverse range of communication channels including telephone, Internet, mobile and social media such as Facebook and Twitter. Empower city employees with immediate access to information they need to provide better service. The Solution. Unisys Application Services to deploy a multichannel, social media enabled, Salesforce.com CRM platform with advanced reporting capabilities; integrated it with the city website and mobile app, multiple city work order systems and the city’s geographic information system (GIS). Results and Benefits. • Broader citizen engagement by providing flexible engagement, i.e. through mobile phones, for a wide variety of services and information requests • Enabled real-time collaboration between city and employees, pr

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