Providing a seamless service call experience Job to be done Automate processes and publish announcements on an interactive voice response system Solutions to do it - ServiceNow ® IT Service Management - ServiceNow ® Cloud Call Center What we did Integrate ServiceNow with a cloud contact center to publish announcements in minutes Maximizing data impact Hitachi Vantara offers digital infrastructure for data-driven companies, enabling customers to turn their enterprise data into business impacts. More than 80% of the Fortune 100 trust the organization to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Improving service desk efficiency Hitachi Vantara had multiple IT ser

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