This SAP case study details how Productos Metalúrgicos S.A. (Promesa) leveraged SAP solutions to overcome significant operational challenges during the COVID-19 pandemic. Faced with a newly remote workforce, a 30-day sales pause, and a dedication to employee retention, Promesa implemented SAP SuccessFactors for health and productivity KPIs, SAP S/4HANA for remote work support via VPN, and SAP Concur for safe, contactless financial flows. The company successfully transitioned to safe remote operations, maintaining employee connections and business continuity. As a result, Promesa not only resumed business but surpassed anticipated May revenue by US$700,000 and achieved 10% greater business operations than expected, demonstrating the solutions' efficacy in fostering resilience and sustained

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