Procurement of software development and maintenance services for four business critical systems The Client: Australian Federal Government The situation – Procurement of business-critical services With the help of a small IT company, our client in the Federal Government developed four core IT systems to manage an ever-increasing case load. In the seven years since the start of this relationship, the systems have become more important to the client as more cases moved to the client’s online platforms. At the same time, the underlying Oracle Forms platform has become end of life and required significant effort to be ported to a newer technology platform. The workload associated with ensuring the reliability of the systems and developingnew functionalities has become too much to manage for the

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