The Challenge Priority Health provides Medicaid non-emergency transportation to its individual, family and employer-group members. The health payer’s custom Oracle database lacked flexibility and made it unnecessarily difficult to schedule rides with vendors, members and providers. Priority Health wanted a solution that would guarantee accuracy and convenience. The payer did just that when it automated the entire process with OnBase. The Solution After having tremendous success with OnBase in other departments, Priority Health expanded its solution to minimize errors when coordinating transportation. And, by automating tasks, from initially entering a member’s information to rescheduling appointments, OnBase also ensures all parties receive real-time updates. “OnBase Workflow

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