Prior to using Experience Cloud, guest data was fragmented, leading to missed revenue opportunities.
Prior to using Experience Cloud, guest data was fragmented, leading to missed revenue opportunities.
4 PagesCaravela Beach Resort, Goa CASE STUDY Increase in revenue through personalized upselling $7000 USD Increase in ADR 5.6% Average increase In positive reviews 59% Creating a Holistic Guest Experience Boasting a 360 degree guest experience, Caravela Beach Resort is a luxury resort situated in Goa, India. Known for its iconic ocean view rooms, Caravela Beach Resort recently received a Certificate of Excellence from TripAdvisor for their truly remarkable guest experiences. ? Caravela Beach Resort partnered with RepUp to create surprisingly delightful individual experiences and increase revenue through powerful consolidated guest data. With Experience Cloud, Caravela was able to enhance the guest experience and streamline operations. 142% Increase in Review Volume The Challenge:
