CASE STUDY Situation – How to reduce order fulfillment cycle time through lean management The relentless decline of print media forced the publisher’s print and mail division to seek more outside customers. But competitive survival demanded a breakthrough cost cutting effort. A recent upgrade in plant equipment promised to digitally deliver process improvement and increase productivity. And an internal, lean improvement team implemented kaizen methods. Nothing was delivering a competitive advantage. An executive received a copy of The Lab’s handbook of key performance indicators (KPIs). When the senior leadership team reviewed The Lab’s non-technology process improvement templates, they saw how to achieve their cost cutting goal of 30 percent. Client Description, Project Scope, O

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