CASE STUDY Situation – How to implement lean manufacturing principles to increase customer satisfaction The manufacturing company’s packaging products were the low-price leaders. Customers included the world’s most recognized consumer brands. Historically, each plant acted independently on manufacturing cost reduction ideas. But now customers complained about the “total costs” they incurred from the company’s errors, delays and rework. Higher-priced packaging competitors were making inroads. They showed customers how to improve manufacturing operational efficiency with lean production techniques—from packaging design through lean logistics, inventory and scrap reduction techniques. The company’s response: internal operations consulting. A manufacturing kaizen blitz targeted impr

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