case study Predicting Solutions for Hardware Failure Known for its high-quality customer service, Oracle sought out a partner to help it think creatively about how its Systems Support team could more effectively use data to streamline their service request processing. To address this need, Datascope led a two-day immersive workshop with the Oracle team to rethink how Oracle could use data to improve how efficiently it handled service requests. Datascope then worked side-by-side with Oracle to build a prototype predictive resolution engine that was capable of automatically resolving inbound services requests with an accuracy that rivals human classification, all while communicating this information effectively to all the relevant parties in Systems Support. “The collaboratio

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