civica.com/experience engagement@civica.co.uk Learn more: Contact email: Civica Experience helps North East Ambulance Service improve patient experiences across range of services Ambulance service increases volume and quality of patient feedback captured. North East Ambulance Service (NEAS) NHS Foundation Trust operates across Northumberland, Tyne and Wear, County Durham, Darlington and Teesside. They provide a population of around 2.71 million people with four different services: • an unscheduled care service in response to emergency 999 calls • a scheduled care service of pre- planned non-emergency transport • the NHS 111 service providing urgent medical help and advice • emergency preparedness, resilience and response as part of the UK’s national civil contingency. Using C

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