ONE for Energy The retention challenge Power up your customer relationships New distribution models and digital technologies are pushing the customer from the fringe of the ecosystem to the core. Truly engaging with your customers is the key to tackling churn, increasing loyalty, and building long-term value. Knowing them and their expectations is key to satisfying and retaining them. Of course, that’s easily said, but when you’re struggling with fragmented business systems, legacy relationship tools, or simply just an entrenched way of doing things, the reality is often a little underpowered. At Thunderhead, we believe you can do better. Switchers gonna switch, but when you invest up to three years’ margin into acquiring new customers via switching sites, you can’t afford

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