Case Study 653-1000 November 20, 2006 Supersedes Case Study 653-1000 dated 1-28-02 ©2006 S&C ELECTRIC COMPANY Specialists in Electric Power Switching and Protection Power Quality Problems Solved at a Customer Call Center Background A large nationwide retailer has a network of thirteen customer call centers in the U.S. These call centers provide a single point of contact for all customer needs. Thousands of customer service and sales associa

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