Challenge: To enhance customer communications by speeding the distribution of documents to and from SAP applications In November 2003, MAN Roland business leaders expressed concern that invoices were not being sent out of its SAP system to their customers fast enough. When an order was received, MAN Roland employees were manually faxing, scanning, emailing and physically mailing invoices back to customers, all tedious, time-consuming processes. In response, MAN Roland began to look for solutions that would automate this delivery process by keeping the invoices electronic. “We wanted a single solution that could automate document distribution and interface with SAP but without the expensive SAP connectors,” said Carl Zumstein, MIS Manager for MAN Roland. “We set out with the im

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