case study Potomac Physicians, P .A., was fighting chaos at all of its offices—too much time wasted looking for patient charts and managing administrative chores. The practice decided it was time to invest in electronic health records (EHR) to bring the chaos under control. Dr. Carol Reynolds, the Medical Director and managing partner, says, “We’re a practice that values productivity. So we established four primary criteria for our new EHR: it

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