Overview Headquartered in Bern, Switzerland, PostFi­ nance is a full-service financial institute that serves 2.3 million customers via 2,500 post of­ fices and 28 service centers. All PostFinance’s business­ critical applications, including pay­ ment transaction applications, reside on Hewlett-Packard machines running OpenVMS. These core applications are accessed by us­ ers in multiple areas, such as customer service, back office, and sales. The company, a subsidiary of Swiss Post, wanted to improve the efficiency of its IT op ­ eration. “We wanted to respond more flexibly to the demands of the market while also im­ proving the work processes of our 1,600 us­ ers,” said Fauzia Candrian, head of ZV IS GUI and Evaluations at PostFinance. T o that end, PostFinance modernized the GU

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